Responsible Gaming
Introduction
At Betway, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to recognise that the odds always favour the house. Please gamble only what you can afford to lose and never use gambling as an escape from personal or financial difficulties.
Age Verification
Gambling is only available to individuals aged 18 years and over in the United Kingdom. It is illegal for anyone under the age of 18 to gamble. We are committed to verifying the age of all our users and prohibit underage gambling. If you are under 18, please do not use our service.
Legal Age: 18 years or older
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs and seek help if any of these apply to you:
- Chasing losses by gambling more to try to recover money you've lost
- Thinking about gambling constantly or planning your next gambling session
- Gambling with increasing amounts of money to achieve the same excitement
- Becoming irritable or anxious when trying to reduce or stop gambling
- Hiding your gambling activity from family, friends, or healthcare professionals
- Using gambling to escape from personal, family, or work problems
- Borrowing money or getting into debt to fund gambling
- Neglecting important responsibilities, hobbies, or relationships
- Lying about the amount of time or money spent gambling
- Failed attempts to control, cut back, or stop gambling
If you recognise any of these signs in yourself or others, please reach out for support immediately.
Self-Help Tools and Player Controls
We provide a range of tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you can lose over a given period
- Reality Checks: Receive regular reminders about how long you've been gambling and how much you've wagered
- Time-Out: Take a temporary break from gambling for a set period without closing your account
- Self-Exclusion: Permanently close your account if you feel you cannot control your gambling
These tools are available in your account settings. We encourage you to use them proactively to stay in control of your gambling activity.
Support Organisations
If you or someone you know is struggling with problem gambling, confidential help and support are available from these trusted organisations:
United Kingdom
- GamCare – Free, confidential support and information about problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free and confidential) - GamStop – The UK's national self-exclusion scheme
www.gamstop.co.uk
Allows you to self-exclude from all licensed gambling operators simultaneously - Gamblers Anonymous – Free peer support meetings across the UK
Phone: 0370 050 8880
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
All support services are confidential and free to use. You do not need to provide your name when contacting these organisations.
Need Help?
If you are experiencing problems with gambling, please seek help immediately. There is no shame in reaching out – problem gambling is a recognised issue and support is available.
Contact one of the organisations listed above or speak to your GP for additional support and treatment options. Your wellbeing is our priority, and help is always available.
Remember: You are in control. If you need help, ask for it now.